Refund & Returns Policy

Thank you for shopping with temp. We want every customer to feel confident when placing an order through temp.com. This Refund & Returns Policy explains how return requests, refund reviews, exchanges, and related concerns are handled.

You may request a return within 30 days of receiving your order. Return requests submitted after this 30-day period may not be accepted. To help us review your request quickly, please contact us before sending anything back.

To be eligible for a return, the item must be in its original condition, unused, clean, and returned with all original packaging, accessories, manuals, labels, or included materials when applicable. Items that show signs of use, damage, alteration, missing parts, or improper handling may not qualify for a refund.

To start a return, please contact us at [email protected] with your order number, the email address used at checkout, and a brief explanation of your request. We may ask for photos or additional details to better understand the condition of the item and the reason for the return.

Please do not send any return package before receiving return instructions from our customer service team. Returns sent without prior approval may be delayed, refused, or returned to the sender. The return address and shipping instructions will be provided after your request has been reviewed.

If the return is due to our error, such as receiving the wrong item or a clearly damaged item upon arrival, we will help arrange an appropriate solution. This may include a replacement, refund, or return shipping support, depending on the situation and available evidence.

If the return is requested for personal reasons, such as a change of mind, incorrect selection, or no longer needing the item, the customer is generally responsible for the return shipping cost. Original shipping fees, if any, may not be refundable unless required by law or unless the issue was caused by our mistake.

Once we receive and inspect the returned item, we will notify you whether your refund has been approved. Approved refunds are normally processed back to the original payment method. Refund processing after inspection may take 3–10 business days.

After a refund has been issued, it may take additional time for the funds to appear in your original payment account. Banks, card issuers, and payment providers may require their own processing time, and funds usually appear within about 7 business days after the refund is completed.

If your order arrives damaged, incomplete, or incorrect, please contact us at [email protected] as soon as possible after delivery. Include your order number and clear photos of the package and item condition. Our team will review the issue and provide the next steps based on the details of your case.